How to access your after-sales area
The after-sales area allows you to manage your booking. You can download your tickets and invoice, exchange or cancel your tickets if conditions allow, etc.
There are three ways to access your after-sales area:
From the confirmation email you received at the time of purchase. This will redirect you directly to the after-sales area when you click on ‘Manage my tickets’. Direct access if you use Gmail.
From your account, if you made the booking with your account, by clicking on ‘My tickets’ in the menu on the right, then selecting the relevant journey.
By clicking on this link. You will need your booking reference (KXXXXXXX) and the email address used when making the booking.